Description:
Sometimes a JACE's platform daemon will fail to start, making it impossible to configure it using Workbench tools such as the Commissioning Wizard or Dist File Installer.
Requirements:
- A terminal emulator such as PuTTY
- A SFTP client such as FileZilla
- A Serial Shell Cable (Micro USB for WEB-8000)
- The Niagara 4 Clean Dist file for your JACE hardware
- A zip file utility such as 7-Zip
Procedure:
- Locate the Clean Dist file you wish to install on the JACE.
- Extract the following files from the archive (zip/n4clean.tar.gz AND dev/shmem/n4-xxx.image)
- Using PuTTY log into the Serial Shell of the JACE.
- Select option 4 to enable SSH/SFTP using port 22.
- Using an SFTP client such as FileZilla, transfer the n4clean.tar.gz file that you extracted from the clean dist file to the JACE's /zip directory. (If the transfer fails with a permissions error, issue the command tsudo chmod 777 /zip at the shell prompt and try it again)
- Transfer the dev/shmem/n4-xxx.image file you extracted from the clean dist file to the JACE's /dev/shmem directory.
- At the "#" or "$" shell prompt, issue the command osupdate. (enter another choice, sh This will give you the "#" or "$" prompt that you need)
- Reboot the JACE by using the command shutdown hf 0 at the shell prompt. When the JACE restarts, it will automatically process the clean dist file.